Returns Policy

We are very confident that our fine jewellery will meet and surpass your expectations. However, if you are not completely satisfied for any reason, you may return your order within 30 days from the date of shipment for a full refund or exchange.

Returning Your Order

Please follow these steps to return or exchange your jewellery item(s):

1. Email Sally and request a Return Authorisation Code for your order number.
2. Print the Return Form, and fill it out completely. Please write your Return Authorization Code on the return form and on the outside of the shipping box on the front of the package so that it is clearly visible.
3. After we receive your package, our Quality Assurance Department will verify the condition and authenticity of the returned item(s).
4. A refund or customer credit (for exchanges) will be issued within 10 business days. All refunds will be issued in the original form of payment. Please allow one monthly billing cycle for the credit to appear on your credit card statement.

Returns and Exchanges are subject to the following restrictions:

• The original Invoice and a Return Authorization Code must accompany the returned item.
• The item must be returned in its original condition, unworn and unaltered in any way.
• Items that have been worn and damaged due to client negligence cannot be returned.
• Processing, shipping, handling and insurance charges are not refundable.
• Gifts to third parties are not refundable, and can only be exchanged.